- Increase sales and revenue with a
professional online presence - Create the optimal online
marketing portfolio
Website Live Chat Software-Personal Web Interaction
Bring your website to life. Put the personal human touch back into your visitors online experience. With proactive rules based engagement selecting visitors that need personal help. You can chat or talk online.
Increase your sales and profits >>Follow our process to help grow your business through effective online strategies.
Measure the now! >>Understand the starting point. We help you understand the reality of your current online presence and market position.
Understand your competition, market and customers >>Analyse your market position and define a professional online marketing strategy focused on specific customer expectations.
Create your new market proposition >>Redefine your market position – create your online brand and a new online experience.
Human interaction
on the web >>We provide the tools and services to help you interact online and give quality service.
on the web >>We provide the tools and services to help you interact online and give quality service.
Adapt to your online visitors >>We help you understand what your visitors actions are telling you. To optimise your strategy and online presence.
Chat live or Talk live with the visitors on your site
Once we have your new online market position live we will focus on live personal web interaction. When your customers experience your online presence we will extend the personal hand of greeting to help them and serve them better. If they are happy with their journey and self service then we have all done our work well. However we know from profiling when they need assistance and can proactively talk or chat to a real person (24/7) who can assist as needed.
You can support the online web agent services with your own staff, or, working with our customer response centre we can provide concierge services, technical assistance and sales assistance services. We improve online service by:-
- Continuing to measure how visitors are interacting with your site
- Extend the hand of greeting through proactive online invitations
Offer clear calls to online interaction such as:-
- Chat to me now (live online chat),
- LivePerson Chat
- Talk online now
- Click to talk
- Click to call
- Call me back
- Instant PC to PC talk (via Voice over IP) – maintaining anonymity
- Email us
- Ticketed response
- Integrated knowledge base
- Online site search
- Email scanning and call back within 15 seconds
- Rules based engagement and invitation
- CRM integration
- Ticketed response tracking
- Changing the look and feel of the visitor journey dynamically to match your best route for them through self service / self help or interactive help.
- Sharing the browser screen with your visitor to help them with form filling and complex scenarios (even approved via financial regulations).
This leads us nicely into our next step – delivering optimum online customer experience through people interaction and web site optimisation.
News
Intelligent Solutions launches it's new site look. We've been working hard to overhaul our site with a development of our design and layout, improving the navigation and look and feel. Here at Intelligent solutions we practice what we preach, so everything we've been doing with our own sites, design, development, architecture and content has been with a strong SEO brief.
The governments digital Britain vision has been widely publicised . Stephen Timms is the minister in charge of bringing this vision to life and says ' Building a 21st century knowledge economy is at the heart of the governments vision. It's vital for jobs and growth.."
During this recession many of the Uk's businesses are looking to the design industry to get them through it. According to new research by the Design Council,'More than 54% of UK businesses are planning to use design to help them survive the economic downturn.'
The European Commission recently carried out a survey that put the UK at the top of the e-commerce table for businesses that have an online presence. The UK is also in the top 3 for e-commerce as a portion of all turn over. Have you got an online presence? If you have is it working hard enough for you?
